“Spring Seminar Mahoney State Park - 2009”
APICS - Midlands and Great Plains Chapters

	Metrics-Based Process Mapping (MBPM) is an analysis tool designed to surface waste in non-manufacturing processes and support Lean Transformations beyond the shop floor. This visual, team-oriented, methodology integrates the key lean metrics of time and quality together with swim-lane style process maps. Highly effective for improving cross-functional administrative processes, MBPM has proven to be especially effective when used within office-based Kaizen Events. While this approach was created primarily for quickly understanding and improving transactional, analytical, and service processes, it is also effective when improving cross-functional manufacturing processes and the accompanying information flows.
Mike Osterling is setting up his presentation while attendees from the Midlands and Great Plains Chapters network before the Seminar.
	Seminar is opened and everyone Welcomed by Liz Cochran, President of the Great Plains Chapter
Midlands Chapter Member Of The Year Certificate is presented to Dean E. Hyde by Steve Peterson, President of the Midlands Chapter. Dean is the VP for Technology and maintains the chapter website, www.apicsmidlandschapter.org. He has added "Buy Now" buttons on the website to allow members to pay for PDMs, this seminar and classes through PayPal on a secure site page. 21 attendees were registered through the website using PayPal. Dean is a independent consultant specializing in software testing.
	Lunch is Provided. Catered by the Lodge at Mahoney State Park.
Introduction of the main Speaker by Liz Cochran
	Mike Osterling is an independent consultant who specializes in supporting organizations on their Lean Journey. He has played a pivotal role in leading Lean Transformations across a broad range of industries including aerospace, automotive, consumer goods, medical products, oil production, pharmaceuticals and construction. With more than 25 years of management experience, Mike has led and supported Lean implementations in the U.S., Mexico, Australia and Europe.
In this workshop you will learn: What is a Metrics-Based Process Map. When to use Metrics-Based Process Mapping. How to document the “as-is” process. Creative ways to realize “break-through” thinking when designing an improved process. How to measure the performance of office processes. How to sell the results of the improved process.
	Metrics-Based Process Mapping: Tactical Tools to Improve Office Processes
Metrics-Based Process Mapping Exercise Data Set (Activities & Metrics) Order Fulfillment Process
	Metrics-Based Process Map Current State Map Order Fulfillment Process Steps 1-15 Computing total Process Time and total Lead Time
Chapter Presidents Liz Cochran and Steve Peterson with Mike Osterling
APICS Midlands Chapter Homepage